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Exchange Policy

Our goal is to satisfy our customers needs and desires for the best fitting shoes and boots available online. If you are not satisfied with the fit and feel of your purchase, we will gladly exchange them, within 30 days of purchase, for you. Simply follow the instructions outlined below.

1.)   If you have purchased a size and it does not fit to your satisfaction, you may return it provided you have not worn the boots or shoes outside and they are being returned in “like new” condition. The product must be returned in the original Muck Boot™ box and the return shipment must be inside of another box, please do not attach any type of shipping label to the original Muck Boot™ box. We will need a copy of your e-mail confirmation along with the correct size and desired ship to address. There will be a $7.00 charge for the exchange service; payable via check or money order, you will be responsible for the cost of shipping back to: MuckandStuff.com,Inc.

2.)   Return shipments may be sent via US Postal Service or UPS to: 
MuckandStuff.com,Inc.
6701 Sugarhill Farm Road
Texarkana, Arkansas 71854.

3.)   If we have made an error in our shipment to you the correction is simple. First you will need to notify us by e-mail at the following address:returns@muckandstuff.com. Secondly we will issue a UPS call tag for the item to be returned and send you the correct size. The corrected shipment will be shipped within 2-3 business days.

Shipping Policy

All products that are in stock when we receive the order will be shipped within 24 hours, Monday through Friday. We strive to fill every order as quickly and completly as possible, but there are times due to the popularity of the Muck Boot™ products that the demand could result in an out of stock situation. If for any reason we are unable to fill your order in a timely manner we will notify you via email with the estimated ship date of your order, or with a suggested substitution.

We offer FREE UPS regular ground service within the 48 Continental United States. Due to the added expense for shipping to Alaska or Hawaii there will be a $12.00 fee for each pair of shoes or boots. All orders shipping to Alaska or Hawaii will be shipped via the U.S. Postal Service. 

Other shipping methods are available which include UPS next day air, UPS second day air or UPS Saturday delivery. If you prefer any shipping method other than UPS regular ground service please notify us via email at orders@muckandstuff.com with your request. We will then notify you of the ship date and the extra charges that will be billed to your credit card. All shipping to PO Box’s will be via the US Postal Service.

For shipping outside the 48 Continental United States please email us at orders@muckandstuff.com and we will notify you of the charges.

Return Policy 

Purchases may be returned within 30 days of receipt of product. We require that you contact us via email at orders@muckandstuff.com for your return request. Our policy is to only accept a return that is in “like new" condition. If you are returning merchandise due to a defect or if the merchandise was received damaged we will replace the merchandise or upon request provide a full refund. If there was an error in the ordering process such as the wrong size ordered or if you are just not satisfied with your purchase, we will require the customer to cover the return shipping charges via UPS or the US Postal Service. The product must be returned in the original Muck Boot™ box and the return shipment must be inside of another box, please do not attach any type of shipping label to the original Muck Boot™box. There will be an $8.00 restocking fee for each returned order. This fee is to cover the initial credit card fees and shipping costs that were incurred by MuckandStuff.com. Credit will not be issued until receipt of the merchandise in “Like New" Condition with all of the tags intact.

Return shipments can be sent via

UPS or the US Postal Service to:

MuckandStuff.com,Inc.
6701 Sugarhill Farm Road
Texarkana, Arkansas 71854